Privacy Policy

What is this Privacy Policy Notice?

This Privacy Policy / Data Protection Notice sets out what we do with Personal Data and what you can expect from us as part of our obligations when processing this Personal Data.

What data are we gathering?

Vickery Water Softeners collects any personal information submitted via a contact form for the purpose for which it was submitted. We believe it is important to be open and transparent about how we use your Personal Data. Information we hold includes the following:

  • name and contact details

Why do we collect this information?

We collect and use contact information to communicate with you and to carry out our service as a provider of information and support. Legally, the justification for this contact is both Consent and Legimate Interest; you have voluntarily provided information and have requested information from us.

Failure to consent to our acquiring, storing and processing certain information is likely to result in us being unable to fulfil your request.

How do we gather data?

We gather data through this website and any subsequent contacts such as emails and phone calls.

As you are providing this information, you are demonstrating that you consent to our use of this information for the purpose for which it is given. We try to be efficient. This means that we store the data so that we do not keep asking for the same information.

When will we delete this data?

We may keep information for different periods of time for different purposes as required by law or best practice.

Typically, we will hold on to your data for as long as we are providing assistance or until you request that we remove and destroy your data.

Who has access to this data and who do we share it with?

Only staff who need your information to carry out their role have access to that information.

We may share your contact data, with your express permission, with other support groups where this information is required to provide you with the services that you require. We do not take or store credit card details, nor do we sell data to third parties.

Where will the data be stored?

This data is typically securely stored on office-based, commercial software services and on cloud-based systems. These are accessed via secure passwords.

What are your rights to your Personal Data?

As a Data Subject you have rights over your own data that you can exercise at any time, these are:

  • Data is accurate – we must keep your data accurate
  • Data is erased – we must erase data if not needed or if requested by you, that is not excessive and is possible
  • Data is portable – we must provide a copy of your data back to you on request
  • Data processing is limited – we must cease a processing activity if you object to it
  • Consent withdrawal – we must allow you to withdraw consent at anytime.

In the event that you wish to contact us to exercise these rights or for any further queries on this Privacy Notice please contact us. Please note that retracting consent will impact our ability to provide support and services.